La nuova UNI EN ISO 9004 – 2009

La norma ISO 9004 del 2009: “Managing for the sustained success of an organization — A quality management approach” é stata elaborata, così come la ISO 9001 del 2008:”Quality Management systems Requirements”, dal Sottocomitato SC2 “Quality systems” del Comitato Tecnico dell’ISO (International Organization for Standardization) TC 176 “Quality management and quality assurance”.

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